ok baze Privacy Policy

ok baze does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described in this section, and only with parties who are contractually bound to handle your information securely and in accordance with applicable privacy standards.

Payment Processors: To process your deposits and withdrawals, ok baze shares the minimum necessary transaction data with your nominated payment provider — which may include bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank. Each payment partner operates under its own privacy and data security standards. We recommend reviewing the privacy policy of your chosen payment provider for full details of how they handle your data.

Identity Verification Services: Where automated KYC verification is used, your identity documents may be shared with a third-party verification service provider operating under strict data processing agreements with ok baze. These providers are permitted to use your data solely for the purpose of confirming your identity and may not retain or repurpose your documents beyond the verification process.

Game Providers: Some casino games on the ok baze Platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive a player identifier and game session data necessary to deliver the game experience. They do not receive your full name, payment details, or contact information through the game session interface.

Legal and Regulatory Authorities: ok baze may disclose your personal data to law enforcement authorities, courts, or regulatory bodies where required to do so by applicable law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of ok baze, its players, or the public. We will, where legally permitted, notify you of any such disclosure.

Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the ok baze business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to the privacy arrangements that govern your data.

ok baze implements a multi-layered approach to data security to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security programme encompasses technical safeguards, organisational controls, and ongoing staff training on data protection best practices.

Encryption in Transit: All data exchanged between your browser or mobile device and the ok baze Platform is encrypted using TLS (Transport Layer Security) protocol. The padlock icon visible in your browser's address bar confirms that your connection to ok baze is secured. This means that even if data packets were intercepted in transit, they could not be read without the decryption key held exclusively by ok baze servers.

Encryption at Rest: Sensitive data stored in ok baze databases — including identity verification documents, hashed passwords, and financial records — is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only, governed by role-based access controls and audit logging.

Access Controls: ok baze applies the principle of least privilege — staff members are granted access only to the data they need to perform their specific job function. Access to player data is logged and monitored. Any access outside of normal operational patterns triggers an automated alert for security review.

Data Breach Response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, ok baze will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. We maintain an internal incident response procedure for handling data security events of all severity levels.

While ok baze takes all reasonable technical and organisational measures to protect your data, no digital system can guarantee absolute security. You also have a role to play in keeping your account secure — please use a strong, unique password and never share your account credentials with anyone.

ok baze respects and upholds your rights in relation to your personal data. The following rights are available to all registered players on the ok baze Platform. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and clearly describe the right you wish to exercise. We will acknowledge your request within five business days and aim to fulfil it within 30 calendar days.

Please note that some rights may be subject to limitations where ok baze has a legal obligation to retain data (for example, transaction records retained for AML compliance purposes cannot be erased on request during the mandatory retention period).

ok baze retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or operational obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to any individual player.

The table below provides an overview of the principal retention periods applied to different categories of personal data held by ok baze. These periods are reviewed annually and may be adjusted to reflect changes in applicable legal requirements or industry standards.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about the way ok baze handles your personal information, we encourage you to contact us directly in the first instance. Our support team is available to assist you and will ensure your query is directed to the appropriate person within the ok baze data protection function.

Primary Contact Channel: The preferred method for all privacy-related enquiries is email. Please write to [email protected] with a clear subject line such as "Privacy Enquiry", "Data Rights Request", or "Privacy Complaint". Include your registered account username and a description of your query or concern. We will acknowledge your message within five business days and aim to resolve your query within 30 calendar days of receipt.

What to Include in Your Message: To help us process your request efficiently, please include your full registered name, your ok baze account username, your registered email address or mobile number, a clear description of your query or the specific right you wish to exercise, and — for data rights requests — confirmation that you are the account holder (we may follow up with an identity verification step before acting on your request).

Complaints: If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint. ok baze takes all privacy complaints seriously and will review unresolved matters at a senior level. We aim to resolve all complaints fairly and within a reasonable timeframe. If after engaging with ok baze directly you remain dissatisfied, you may wish to seek independent guidance from a consumer protection or data privacy advisory body relevant to your jurisdiction in Bangladesh.

Policy Updates: ok baze reserves the right to update this Privacy Policy at any time to reflect changes in our services, payment methods, data practices, or applicable legal requirements. When material changes are made, we will notify registered players by email and update the effective date shown at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of the ok baze Platform after a policy update constitutes acceptance of the revised terms.